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Prescription Refills


The VA benefits term “Prescription Refills” refers to the process of obtaining additional quantities or renewals of prescribed medications for eligible veterans. These refills can be requested through VA healthcare providers or the VA’s Consolidated Mail Outpatient Pharmacy (CMOP) system. This benefit ensures that veterans have ongoing access to necessary medications for their medical conditions under the VA healthcare system.

Key Takeaways

  1. Prescription refills through VA benefits allow eligible veterans to conveniently access their medications.
  2. Veterans can refill prescriptions online, by mail, through mobile applications, or via telephone.
  3. VA benefits also provide prescription delivery, allowing medications to be shipped directly to the veteran’s home at no cost.


The term “Prescription Refills” is important within the context of VA benefits as it refers to the replenishment of medications prescribed to veterans in order to manage their health conditions and improve the overall quality of life.

By ensuring seamless access to prescription refills, the Department of Veterans Affairs (VA) demonstrates a commitment to address the ongoing healthcare needs of veterans.

Proper management of prescription refills not only enables veterans to maintain their treatment plans, but also alleviates any additional strain on the healthcare system.

In essence, a reliable prescription refill process is crucial for meeting the medical needs of veterans while reflecting the VA’s mission to support and care for those who have served their country.


The purpose of Prescription Refills as a component of VA benefits is to simplify the process of medication management for eligible veterans. This arrangement ensures that veterans have continued access to essential medications, which is crucial for the effective management of chronic conditions and maintaining overall health.

By offering a seamless prescription refill service, the VA benefits program aims to alleviate the burden of prescription management for veterans, by either eliminating the need for frequent in-person appointments or addressing financial barriers to access essential medications. The system in place for Prescription Refills largely benefits those who require long-term prescriptions for conditions such as hypertension, diabetes, or mental health disorders.

Veterans are able to request refill prescriptions through multiple channels like online, over the phone, and via mail, providing flexibility and convenience in obtaining their required medicines. By facilitating easy access to medication refills, this service not only improves medication adherence but also supports the overall well-being of veterans, enabling them to manage their health conditions more effectively and enhancing their overall quality of life.

Examples of Prescription Refills

In-person Refills Example: A veteran named John, who receives medication for his chronic condition, visits the local VA medical facility to refill his prescription. John provides his VA identification and confirms his contact information with the pharmacy team. They process his request and provide him with the prescription refill for his medication.

Online Refills Example: Susan, a recently retired veteran, is taking medication for her post-traumatic stress disorder (PTSD). To save time, she decides to use the online VA prescription refill system called My HealtheVet. Susan logs in to her account, selects the medication she needs to refill, and submits her request. A few days later, Susan receives her medication by mail.

Telephone Refills Example: Michael, a disabled veteran suffering from diabetes, is unable to leave his house easily. He needs a refill for his insulin prescription. Instead of visiting the VA pharmacy, Michael uses the telephone prescription refill system. He dials the VA facility’s pharmacy phone number, enters his Social Security Number, and follows the automated prompts to request his refill. Michael’s medication is processed and mailed to him, allowing him to promptly receive his insulin without having to visit the pharmacy in person.

FAQ: Prescription Refills for VA Benefits

How do I refill my prescription as a VA beneficiary?

To refill your prescription, you can either use the online My HealtheVet portal, call the automated phone line found on your prescription label, or mail in the refill request form that came with your prescription. Make sure to refill your prescription in advance to avoid running out of medications.

How long does it take to receive my prescription refill?

In most cases, you should receive your prescription refill within 7 to 10 days after the VA pharmacy processes your request. However, processing and delivery times may vary depending on your location and external factors like postal delays.

Can I request a prescription refill for controlled substances online?

Yes, you can request a prescription refill for controlled substances online. However, controlled substances have stricter regulations, and you may need additional verification from your healthcare provider before the VA pharmacy processes the refill request.

What do I do if I’m running low on medications and don’t receive my refill on time?

If you’re running low on medications and concerned about not receiving your refill, immediately contact your VA healthcare team, local VA pharmacy, or the Patient Advocate at your local VA Medical Center. They can help facilitate any necessary arrangements to ensure you receive your medications in a timely manner.

Can I pick up my prescription refills at a local VA pharmacy?

Yes, you can pick up your prescription refills at a local VA pharmacy if it’s more convenient for you. Contact your VA healthcare team or the VA pharmacy to coordinate in-person pick-up.

Related VA Benefit Terms

  • Medication Management
  • Pharmacy Services
  • VA Formulary
  • My HealtheVet
  • Mail Order Pharmacy

Sources for More Information

  • U.S. Department of Veterans Affairs: The official government homepage for VA benefits. You can find an overview of prescription refills and available services.
  • My HealtheVet: The official online personalized health management tool for veterans, offering information and management options of prescription refills.
  • Military.com: A popular news and information website for military and veterans, which includes helpful articles and resources about VA benefits topics, including prescription refills.
  • Veterans of Foreign Wars (VFW): A trusted organization offering support and assistance to veterans, including information and resources on VA benefits and prescription refills.