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Office of Veterans Access to Care Coordination


The Office of Veterans Access to Care Coordination (OVACC) is a division within the U.S. Department of Veterans Affairs responsible for ensuring veterans receive timely and appropriate healthcare. It oversees and coordinates services, collaborating with healthcare providers and VA facilities to improve access and efficiency. The OVACC aims to provide an optimal patient experience and enhance healthcare services for veterans.

Key Takeaways

  1. The Office of Veterans Access to Care Coordination (OVACC) is responsible for streamlining healthcare services and ensuring that veterans receive timely, high-quality healthcare, either through the Department of Veterans Affairs (VA) or through community providers.
  2. OVACC collaborates with VA facilities and community providers, monitoring them to make certain that access standards are being met, resources are being allocated efficiently, and any challenges to healthcare delivery are being addressed.
  3. One of the primary objectives of the OVACC is to enhance communication between the VA and community providers, guaranteeing that veterans have consistent and coordinated care and enriching their overall healthcare experience.


The Office of Veterans Access to Care Coordination (OVACC) is a vital component of the VA benefits system, as it serves as a central hub to facilitate better access to healthcare for veterans.

By streamlining communication, fostering collaboration, and efficiently managing resources within the network of VA facilities and community care providers, the OVACC aims to ensure timely and high-quality healthcare for veterans.

The office plays an essential role in addressing issues related to appointment-scheduling, availability of medical services, and the seamless integration of healthcare benefits for the veterans.

Ultimately, the OVACC serves to uphold the VA’s commitment to improving the overall health and well-being of our nation’s veterans, by providing them with equitable access to the care they both need and deserve.


The Office of Veterans Access to Care Coordination (OVACC) serves a crucial purpose in the healthcare sector for veterans, as it aims to facilitate seamless access to healthcare services that they truly deserve. This office strives to coordinate and streamline medical care, ensuring timely and personalized assistance for veterans living in remote or underserviced areas, those who may experience long waiting times at Veterans Affairs (VA) healthcare facilities, or those who require specialized care that is unavailable at their local VA center.

By bridging these gaps, the OVACC plays a vital role in safeguarding the wellbeing of veterans and enhancing their quality of life. The primary function of the OVACC is to connect veterans with the appropriate medical resources, while minimizing inefficiencies in the system.

This is achieved through collaborating with community providers, utilizing local healthcare options, and offering a wide range of services like telehealth, to ensure veterans receive comprehensive and easily accessible care. Consequently, the OVACC fosters a sense of trust and confidence in the healthcare support provided to veterans and their families, emphasizing the priority and commitment towards the health, safety, and satisfaction of those who have served their country with honor.

Examples of Office of Veterans Access to Care Coordination

The Office of Veterans Access to Care Coordination (OVACC) focuses on improving access to timely and quality healthcare services for veterans.

Veterans Choice Program:A real-world example of OVACC’s work is the Veterans Choice Program, which is designed to provide eligible veterans access to healthcare services outside of the VA system when they cannot receive treatment through their regular VA medical facility. Through partnerships with community healthcare providers, this program helps to ensure that veterans have access to the care they need, when they need it.

MyVA Access Initiative:OVACC played an important role in the development and implementation of the MyVA Access Initiative, which is aimed at improving veterans’ access to care. This initiative focuses on same-day services in primary care and mental health, reducing the administrative burden for veterans seeking medical care, and streamlining the VA healthcare system overall. This program has improved healthcare access and reduced wait times for veterans across the country.

Care Coordination Telehealth Programs:The OVACC also supports telehealth programs specifically designed to improve veterans’ access to care, particularly in rural or remote areas where VA facilities may not be easily accessible. For example, the VA’s Care Coordination Home Telehealth (CCHT) program offers telehealth services to veterans with limited access to VA facilities, enabling them to receive care through video consultations, remote monitoring, and other technology-based services. This program not only helps veterans access care faster but also reduces healthcare costs by providing care in the most efficient manner possible.

FAQ: Office of Veterans Access to Care Coordination

What is the Office of Veterans Access to Care Coordination?

The Office of Veterans Access to Care Coordination (OVACC) is an organization within the Department of Veterans Affairs (VA) that is dedicated to improving and streamlining access to health care services for veterans. Its main goal is to help veterans access timely, high-quality health care and support services, in order to enhance their well-being and quality of life.

What services does the OVACC provide?

OVACC is responsible for coordinating access to health care services, including primary care, specialty care, mental health care, and other support services for veterans. They work closely with other VA departments and external partners to ensure that veterans receive the best possible care and assistance. Their key activities include improving communication and coordination among providers, enhancing patient-centered care and services, and ensuring timely access to the veterans’ care needs.

How does the OVACC help improve access to care for veterans?

The OVACC employs various strategies to improve access to care for veterans. These include identifying and addressing barriers to care, implementing innovative solutions to enhance care coordination, and working to ensure that resources are used effectively and efficiently. By focusing on these strategies, the OVACC helps to make accessing care more convenient and efficient for veterans, ultimately leading to better health outcomes and improved quality of life.

How can a veteran take advantage of services provided by the OVACC?

To access services provided by the OVACC, a veteran needs to be enrolled in the VA health care system. Once enrolled, they can work with their primary care provider, who will coordinate with the OVACC to access any additional services or specialty care. Additionally, veterans can contact their local VA facility to learn more about the resources and support that the OVACC can provide for them.

Where can I find more information about the Office of Veterans Access to Care Coordination?

For more information on the Office of Veterans Access to Care Coordination, visit the official website of the Department of Veterans Affairs at www.va.gov/health/ovacc. Additionally, you can contact your local VA facility or call the toll-free VA hotline at 1-877-222-VETS (8387) for more information and assistance.

Related VA Benefit Terms

  • Veterans Health Administration (VHA)
  • Patient-Centered Community Care (PC3)
  • Veterans Choice Program (VCP)
  • Integrated Service Networks (VISNs)
  • VA Care in the Community (CITC)

Sources for More Information