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Information and Assistance


Information and Assistance, in the context of VA benefits, refers to the services provided to veterans and their families to help them understand, apply for, and access various benefits and resources available through the Department of Veterans Affairs. These services include guidance on healthcare, education, employment opportunities, and compensation. The goal of Information and Assistance is to ensure veterans receive accurate, timely, and personalized support that meets their needs.

Key Takeaways

  1. Information and Assistance is a VA benefit term that refers to the guidance and support provided to veterans and their families in navigating and accessing various benefits, programs, and services available to them.
  2. These services encompass helping veterans understand their eligibility, the application process, and the resources they need in areas such as healthcare, housing, education, employment opportunities, and mental health support.
  3. Information and Assistance often includes one-on-one support from VA representatives, access to local Veteran Service Organizations, and informational resources available through outreach programs, helplines, or online channels like the VA website or mobile apps.


The VA benefits term “Information and Assistance” is important because it plays a crucial role in ensuring that veterans, their families, and other eligible individuals are well-informed about the scope of assistance programs and services provided by the Department of Veterans Affairs.

Equipped with accurate information, these individuals can make informed decisions about their healthcare, financial assistance, education, and other support programs designed specifically for veterans.

In addition, “Information and Assistance” helps navigate the complexities of VA benefits and connects veterans with the appropriate VA offices, local support organizations and resources, significantly enhancing their ability to access essential services and improving their overall quality of life.


Information and Assistance (I&A) emerges as a vital component of the VA benefits system, serving as a lifeline for veterans in their journey towards obtaining the necessary support to transition into civilian life. The core purpose of I&A is to enhance the access and delivery of critical information related to programs, benefits, and services that veterans and their families may be eligible for, but may not be aware of.

By leveraging the power of information dissemination and personalized guidance, this service aims to bridge the gap between the vast array of resources available to the veterans and the actual realization of these offerings, thus empowering them in their pursuit of well-being and success. At its core, Information and Assistance exists to provide education, direction, and support to veterans and their families.

As VA benefits can be extensive and intricate, I&A specialists are trained professionals who can help individuals navigate the complexities and nuances of the system. Their proficiency in understanding the diverse needs of the veterans enables them to cater to pertinent questions, offering guidance in areas such as health care, education, employment, housing, disability benefits, and many more.

They are instrumental in ensuring that veterans harness the full potential of the benefits they are entitled to, ultimately fulfilling the primary purpose of I&A – to honor and serve the men and women who have bravely defended the nation by ensuring every possible resource and benefit is accessible to them.

Examples of Information and Assistance

Veterans Benefits Administration Outreach Programs: The Veterans Benefits Administration (VBA) organizes various outreach programs aimed at providing information and assistance to veterans, their families, and survivors. These programs target different aspects of VA benefits, such as healthcare, education, and disability compensation. Through these outreach programs, the VBA helps veterans navigate the application processes, access their benefits, and understand their eligibility for specific programs.

Veterans Service Organizations (VSOs): VSOs are nonprofit organizations that assist veterans by providing guidance, information, and resources about VA benefits. Some examples of VSOs include the American Legion, Disabled American Veterans (DAV), and Veterans of Foreign Wars (VFW). These organizations help veterans access their VA benefits by providing free claims assistance, representing veterans during the appeals process, and offering educational materials about different benefits and assistance programs.

VA Benefits Hotline and Website Resources: The Department of Veterans Affairs (VA) operates a toll-free hotline (1-800-827-1000) and maintains a comprehensive website with various informational resources related to VA benefits. Through these resources, veterans and their families can access information and assistance about topics such as disability compensation, education and training benefits, home loans, and health care services. The hotline offers personalized support and access to representatives who can answer questions about specific benefits, eligibility, and application procedures. The VA website includes a wealth of educational materials, FAQs, and application forms, making it a valuable tool for veterans seeking information and assistance.

FAQ: VA Benefits Information and Assistance

What is the VA Benefits Information and Assistance program?

The VA Benefits Information and Assistance program is a service provided by the Department of Veterans Affairs to assist veterans, service members, and their families in navigating the complex process of receiving the benefits they are eligible for. This program helps veterans understand their benefits, apply for them, and manage their benefits.

Who can access VA Benefits Information and Assistance services?

These services are available to veterans, service members, family members of veterans, and organizations assisting veterans. If you are unsure if you qualify for assistance, you can contact your local VA office to confirm eligibility.

How can I find my nearest VA Benefits Information and Assistance office?

You can find your nearest VA office through the VA Facility Locator tool, available on the Department of Veterans Affairs website. This tool allows you to search by state, zip code, and distance to find a VA office close to your location.

What type of benefits can the VA Benefits Information and Assistance program help with?

The VA Benefits Information and Assistance program can help with various benefits, including education benefits, health care, disability compensation, pensions, home loans, insurance, vocational rehabilitation, and employment services, among others. Additionally, they can provide assistance in navigating the VA system and resources to answer any questions.

How can I apply for VA benefits?

To apply for VA benefits, you can submit an application online, through the mail, or in person at a VA regional office. The application process may vary depending on the specific benefit you are applying for, so it is recommended to consult the VA website or speak with a VA Benefits Information and Assistance representative to ensure you understand the process and requirements.

What should I do if I encounter difficulties with my VA benefits application?

If you are experiencing any difficulties or have questions about your application, it is recommended to reach out to the VA Benefits Information and Assistance program for guidance. A representative can help you navigate the application process, answer questions, and address any concerns you may have to ensure your application is processed efficiently.

Related VA Benefit Terms

  • Veterans Benefits Administration (VBA)
  • Disability Compensation
  • Education and Training Assistance (GI Bill)
  • Pension Benefits
  • Vocational Rehabilitation and Employment (VR&E) Services

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