The Centers for Medicare & Medicaid Services (CMS) Center for Medicaid and CHIP Services (CMCS) has prepared a playbook to help states that are interested in accelerating the adoption and improvement of telework practices in Medicaid and the Children’s Health Insurance Program (CHIP) nationwide.
As illustrated here with state and industry examples, telework enables Medicaid and CHIP workers to maintain the capacity to continue to provide essential services during emergencies, office closures, or other unforeseen events that limit in-person work.
As state Medicaid and CHIP agencies adjust to a post pandemic world, telework decisions will continue to be at the forefront.
Having, in many cases, made significant infrastructure investments to support an emergency transition to telework, states will be tasked with deciding how they could move from an emergency operations telework model to one that is well-designed, modern, and sustainable. At the same time, states face new budget realities and will be thinking about strategies for administrative savings.