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Records Management Center


The Records Management Center (RMC) is a facility under the Department of Veterans Affairs (VA) that is responsible for storing, maintaining, and managing veterans’ claims-related documents and records. The RMC plays a crucial role in preserving essential information for veterans to access their earned benefits and services. It ensures data security, proper document handling, and timely retrieval of records when required for claims processing and other administrative purposes.

Key Takeaways

  1. The Records Management Center (RMC) is responsible for maintaining and managing the physical and electronic records of veterans, their dependents, and the Department of Veterans Affairs (VA).
  2. The RMC plays an essential role in processing veterans’ claims and benefits by providing easy access to crucial records and ensuring their accuracy, integrity, and preservation.
  3. Veterans and their families can request copies of their records from the RMC, which can be used for various purposes, such as proving eligibility for benefits, conducting genealogy research, or obtaining military service information.


The VA benefits term “Records Management Center” is important because it plays a pivotal role in the efficient handling, preservation, and management of vital records and documents related to veterans’ benefits and entitlements.

The Records Management Center ensures that accurate and up-to-date information about benefits, compensation, and services is maintained and readily available, thus streamlining the process for veterans and their families to receive the support they need.

In doing so, this center plays a critical role in honoring the sacrifices made by veterans by making certain that they have timely access to resources and benefits they are entitled to.


The Records Management Center (RMC) serves a critical purpose as an integral component of the Department of Veterans Affairs (VA) system, responsible for the collection, storage, and maintenance of crucial documentation pertaining to veterans and their families. The center plays a vital role in enabling the VA to deliver timely and accurate benefits and services to eligible veterans.

By securely housing the extensive repository of records, the RMC ensures that vital information can be accessed, reviewed, and processed as needed, thereby assisting veterans in acquiring benefits such as healthcare, education, vocational rehabilitation, compensation, and pensions to which they may be entitled. Furthermore, the RMC acts as a safeguard for records that can be instrumental in substantiating claims, verifying years of service, determining eligibility for benefits, and even preserving valuable personal and historical documents.

This comprehensive system is designed to guarantee that veterans and authorized personnel have swift and reliable access to the necessary information upon request. Thus, the Records Management Center is indispensable in fostering a streamlined and efficient system to support the needs and well-being of veterans, their families, and other stakeholders within the VA framework.

Examples of Records Management Center

The VA Benefits term “Records Management Center” refers to the center responsible for organizing, maintaining, and preserving essential documents and records related to veterans’ benefits, claims, and services. Here are three real-world examples of its functions:

Storing Service Treatment Records (STRs): The Records Management Center stores veterans’ Service Treatment Records that document their medical history during their time in the military. These records are essential when veterans apply for VA benefits or compensation, as they may contain essential information about service-connected injuries or illnesses.

Management of Claims Folders: The center holds veterans’ Claims Folders that contain applications for benefits, correspondence between the veteran and the VA, medical records, and other vital information related to claims and benefits. When a veteran submits a new claim or appeals a decision, the Records Management Center is responsible for compiling and updating the information in the veteran’s Claims Folder for easier access.

Preservation and Access of Historical Records: The Records Management Center plays a crucial role in preserving historical documents related to veterans’ service and their benefits. For instance, when a veteran or their family requests access to their service records or benefits information, the center serves as a repository and resource for retrieving these crucial records.

FAQ: Records Management Center

1. What is the Records Management Center?

The Records Management Center (RMC) is a facility that securely stores, manages, and processes various records and documents related to veterans’ benefits and services. Its staff ensures efficient handling of sensitive information and helps to transition paper-based records into a digital format for easier access and quicker processing times.

2. How do I contact the Records Management Center?

To contact the RMC, you can call the VA’s main helpline at 1-800-827-1000, and they will guide you to the appropriate department. Alternatively, you can write to them at the following address: VA Records Management Center, P.O. Box 5020, St. Louis, MO 63115.

3. What type of records does the RMC manage?

The RMC manages various records related to veterans’ benefits and services, such as service records, medical records, benefit claims files, and administrative documents. They store and process these records securely to ensure the privacy and confidentiality of all the veterans they serve.

4. Can I visit the Records Management Center?

Visiting the RMC is not encouraged since it is a secure facility designed to manage and protect sensitive information. If you need to access or obtain any information from the RMC, it is best to contact them through the VA helpline or email them with any questions or concerns.

5. How can I request a copy of my records from the RMC?

To request a copy of your records, you can submit a request online through the VA’s eBenefits portal or by contacting the VA helpline at 1-800-827-1000. You can also mail a written request to the RMC using the address mentioned above. When submitting your request, make sure to include pertinent information such as your full name, Social Security number, date of birth, and service number to help expedite the process.

Related VA Benefit Terms

  • Document Storage and Retrieval
  • Records Retention Policy
  • Archival Preservation
  • Electronic Records Management
  • Confidentiality and Data Security

Sources for More Information