We are privately owned and not affiliated or endorsed by any government agency.

Take the Benefits Quiz

Claims Process

Definition The VA benefits claims process refers to the procedure through which veterans, service members, or their dependents apply for and potentially receive benefits from the Department of Veterans Affairs (VA). This process typically begins with submitting an application for benefits, continues with the VA reviewing and evaluating the claim, and concludes with a decision […]


The VA benefits claims process refers to the procedure through which veterans, service members, or their dependents apply for and potentially receive benefits from the Department of Veterans Affairs (VA). This process typically begins with submitting an application for benefits, continues with the VA reviewing and evaluating the claim, and concludes with a decision on the claim’s approval or denial. Throughout the process, applicants may be required to provide documentation, medical records, and additional evidence in support of their claim.

Key Takeaways

  1. The Claims Process for VA benefits involves filing a claim, submitting necessary evidence, and receiving a decision from the VA. This process can be initiated online through the VA website, by mail, or in person at a regional VA office.
  2. Different types of VA claims include disability compensation, pension benefits, education benefits, and survivor benefits for spouses or dependent children. It is crucial for the claimant to review eligibility criteria and required documentation for the specific VA benefit they are seeking.
  3. To ensure a smooth and efficient claims process, applicants should provide accurate and complete information, submit necessary documentation in a timely manner, and maintain open communication with their VA representative if any issues arise or additional information is needed.


The VA benefits term “Claims Process” is important because it refers to the series of steps that veterans and their families must follow in order to access the various benefits and services offered by the Department of Veterans Affairs.

This process, which includes submitting necessary documentation, providing evidence, and often working with a VA representative, is crucial for determining eligibility, obtaining accurate compensation amounts, or acquiring other valuable resources, such as healthcare, education, and vocational support.

By understanding the Claims Process, veterans can more effectively and efficiently navigate their way through the system and ensure timely receipt of the benefits they have rightfully earned through their service to the nation.


The purpose of the VA benefits Claims Process is to evaluate and adjudicate each service member’s eligibility for various benefits tailored to their needs. As each individual’s experience in military service, injuries sustained, or disabilities incurred are unique, the Claims Process serves as a systematic method for the Department of Veterans Affairs to determine both the merits of each claim and the appropriate benefit compensation.

Through this structured approach, veterans and their family members can receive comprehensive support from the VA in a manner that is both thorough and efficient. The Claims Process is also essential for evidence-based assessment of a veteran’s application for benefits.

It facilitates the gathering of necessary documents, medical evaluations, and records that substantiate the veteran’s claims regarding service-related disabilities, ensuring an accurate representation of the individual’s needs. By coordinating with healthcare providers, the VA can determine the extent of a service member’s disability and tailor benefits accordingly.

Ultimately, the VA benefits Claims Process seeks to empower and provide support to veterans by fully understanding their specific circumstances, allowing them to reintegrate into civilian life as smoothly as possible.

Examples of Claims Process

Veteran Disability Compensation ClaimJohn, a war veteran who served with the US Army, experiences Post-Traumatic Stress Disorder (PTSD) and chronic back pain after returning home from a combat deployment in Afghanistan. He learns about the VA Disability Compensation program and decides to file a claim for PTSD and chronic back pain. John gathers necessary records, medical evidence, and completes the necessary application forms through the VA website or in-person at his local VA office. His claim is processed, and after a few months, he receives a decision from the VA informing him that his PTSD has been recognized as service-connected, and he has been granted a 50% disability rating, while his chronic back pain has been rated at 40%. John now receives monthly compensation from the VA based on his combined disability rating and can access additional healthcare services as needed.

Survivor’s Benefits / Dependency and Indemnity Compensation (DIC) ClaimMaria’s husband, a veteran, passed away due to a service-connected illness. Maria learns about the VA Survivor’s Benefits and Dependency and Indemnity Compensation (DIC) program, which provides financial support to surviving spouses and dependents of veterans who passed away due to service-related injuries or illnesses. Maria submits a DIC claim, providing the VA with the required documentation, such as her late husband’s DD 214, death certificate, and proof of marriage. The VA processes the claim and determines that Maria is eligible for DIC benefits. Maria begins receiving monthly VA benefits and may also be eligible for other benefits, such as healthcare, educational assistance, or VA home loans.

Education and Training Benefits Claim / Post-9/11 GI BillSamantha, a veteran who served on active duty after September 11, 2001, wishes to attend college and use her Post-9/11 GI Bill education benefits. Samantha completes an Application for VA Education Benefits (VA Form 22-1990) and submits it to the VA along with her Certificate of Release or Discharge from Active Duty (DD Form 214) and other supporting documents. The VA reviews Samantha’s application and determines her eligibility for the Post-9/11 GI Bill benefits. Samantha receives a Certificate of Eligibility (COE) from the VA, which she provides to her chosen college. The college’s VA certifying official verifies her enrollment and submits a claim to the VA for Samantha’s tuition and fees, while Samantha starts receiving a monthly housing allowance and a stipend for books and supplies from the VA.

FAQ: VA Benefits – Claims Process

1. What is the VA benefits claims process?

The VA benefits claims process is a series of steps that veterans, service members, and their families follow to apply for disability compensation and pension benefits, education and training, employment services, health care, and other benefits provided by the Department of Veterans Affairs (VA).

2. How do I start the claims process?

To start the claims process, you can apply online at the VA’s eBenefits portal, by mail, by visiting a VA regional office, or through a VA-accredited representative or Veterans Service Organization (VSO). You will need to submit the appropriate forms and provide supporting documentation as required.

3. What types of documentation do I need to provide for my claim?

Documentation requirements may vary depending on the type of claim. Generally, you’ll need to provide service records, medical evidence, and any additional evidence or forms related to the specific benefit you are applying for. Make sure to consult the VA’s website or consult with a VA representative for specific details.

4. How long does the claims process take?

The length of the claims process varies based on the complexity of the claim, the completeness of the application, and the availability of required records. On average, it can take several months for the VA to process claims, so it’s important to be patient and to provide any requested information promptly.

5. Can I check the status of my claim?

Yes, you can check the status of your claim online through your eBenefits account. You can also contact your VA regional office or your VA-accredited representative for assistance. The VA provides regular updates on the status of your claim to keep you informed throughout the process.

6. What happens if my claim is denied?

If your claim is denied, you have the right to appeal the decision. You will receive a notice of the decision, which includes information on why your claim was denied and how to appeal. You can also contact your VA-accredited representative or a VSO for assistance with the appeals process.

7. How can I get help with the claims process?

There are many resources available to help you navigate the claims process. VA-accredited representatives, Veterans Service Organizations (VSOs), and other professionals can assist you in understanding the process, preparing your claim, and providing guidance throughout the application and appeals processes. The VA website also offers resources and guides to help you with your claims.

Related VA Benefit Terms

  • Notice of Disagreement (NOD)
  • Evidence Submission
  • Rating Decision
  • Statement of the Case (SOC)
  • Appeals Process

Sources for More Information

Benefits.com Advisors

With expertise spanning local, state, and federal benefit programs, our team is dedicated to guiding individuals towards the perfect program tailored to their unique circumstances.

Rise to the top with Peak Benefits!

Join our Peak Benefits Newsletter for the latest news, resources, and offers on all things government benefits.

Related Articles